Terms & Conditions

Please read these terms carefully before using our platform.

ELTO Customer Terms & Conditions

Welcome to ELTO – A-to-Z Technical Services. By booking a service through our platform, you agree to the following terms.

1. Platform Role

ELTO is a digital platform that connects customers with independent service professionals.

2. Service Charges

  • Visit / inspection charges may apply.
  • Labour charges depend on the scope of work.
  • Material costs are additional unless specified.

3. Booking Confirmation

Service bookings are confirmed once accepted by the assigned technician.

4. Customer Responsibilities

Customers must:

  • Provide correct address and contact details
  • Ensure safe working conditions for technicians
  • Make payment after service completion as agreed

5. Cancellation Policy

Customers may cancel a booking before technician arrival without charges.

If cancellation occurs after technician arrival, visit charges may apply.

6. Payment Methods

Payments may be made through:

  • UPI
  • Bank transfer
  • Online payment gateway
  • Cash (if permitted)

7. Dispute Resolution

In case of disputes, ELTO will review the service details and attempt to resolve the issue fairly.

8. Policy Updates

ELTO reserves the right to update these terms at any time.

Electrical Services App – T&C Template

Below is a ready-to-use Terms & Conditions template for your Electrical Services App. Edit the app name, company name, phone number, and email before using it.

Last Updated: [Date]

1. Introduction

Welcome to [Your App Name], operated by [Company Name].

This application provides electrical services including installation, repair, maintenance, and inspection through registered technicians.

By accessing or using this application, you agree to comply with these Terms & Conditions.

2. User Eligibility

To use this application:

  • You must be at least 18 years old.
  • You must provide accurate personal information.
  • You are responsible for maintaining the confidentiality of your account.

3. Services Offered

The app provides electrical services including:

  • Electrical repair
  • Wiring installation
  • Appliance installation
  • Electrical inspection
  • Maintenance services
  • Emergency electrical services

Service availability may vary depending on location and technician availability.

4. Booking and Scheduling

  • Users can book electrical services through the app.
  • Service timing depends on technician availability.
  • Users may reschedule or cancel bookings through the app.
  • Late cancellations may incur service charges.

5. Pricing and Payment

  • Service prices will be displayed in the app.
  • Additional charges may apply for extra work or materials.

Payments can be made through:

  • UPI
  • Debit / Credit Card
  • Cash on Service

Taxes may apply where applicable.

6. Technician Responsibility

All technicians assigned through the app are expected to:

  • Follow electrical safety standards
  • Perform work professionally
  • Use appropriate tools and materials

Technicians will not perform unsafe or illegal electrical work.

7. User Responsibilities

Users agree to:

  • Provide safe access to the service location
  • Inform technicians about existing electrical issues
  • Not misuse the app or services

8. Safety Disclaimer

Electrical work involves risks. While our technicians follow safety procedures, [Company Name] is not responsible for hidden wiring defects, pre-existing electrical faults, or damage caused by previous installations.

9. Service Warranty

Certain services may include a limited warranty period (example: 7–30 days).

Warranty does not cover:

  • Customer misuse
  • External damage
  • Unauthorized repairs by third parties

10. Cancellation and Refund Policy

  • Users may cancel services before technician dispatch.
  • Cancellation after technician arrival may incur service charges.
  • Refunds, if applicable, will be processed within 5–7 business days.

11. Limitation of Liability

  • [Company Name] shall not be liable for indirect or consequential damages arising from the use of the app or services.
  • Our maximum liability will not exceed the service fee paid by the user.

12. Privacy Policy

User data such as contact details, location, and booking information will be handled according to our Privacy Policy.

13. Intellectual Property

All content in the application including Logo, Design, Text, and Software belongs to [Company Name] and cannot be copied or reused without permission.

14. Account Suspension

We reserve the right to suspend or terminate user accounts for:

  • Fraudulent activity
  • Abuse toward technicians
  • Violation of these Terms & Conditions

15. Governing Law

These Terms & Conditions are governed by the laws of India, including the provisions under the Information Technology Act 2000.

16. Contact Information

For any questions or support, contact us:

Company Name[Your Company Name]
Email[Support Email]
Phone[Phone Number]
Address[Company Address]
✅ Important Tip: For a service app, you should also add: Technician Terms & Agreement, Customer Safety Policy, Privacy Policy, and Service Partner Rules. Apps like Urban Company use these for legal protection.
T&C Guidelines for Electrical Services App

When you launch an Electrical Services App, the Terms & Conditions should clearly explain rules for users, service providers, payments, safety, and responsibilities. Below are the important sections you should include.

1. Introduction

Explain what your app does and that users must agree to the terms before using it.

Example: "This application provides electrical service booking such as installation, repair, maintenance, and inspection through registered technicians."

2. User Eligibility

Define who can use the app. Example points:

  • Users must be 18 years or older
  • Users must provide accurate contact information
  • Users are responsible for maintaining their account security

3. Service Description

Explain the services offered. Example:

  • Electrical repair
  • Wiring installation
  • Appliance installation
  • Emergency electrical services
  • Maintenance and inspection

Mention that service availability may depend on location and technician availability.

4. Booking and Scheduling

Explain how service booking works. Include:

  • Users can book service through the app
  • Service timing depends on technician availability
  • Rescheduling or cancellation rules
  • Cancellation allowed before technician dispatch
  • Late cancellation may include charges

5. Pricing and Payment

Explain how users pay. Include:

  • Service charges shown in the app
  • Payment methods (UPI, card, cash etc.)
  • Extra charges for additional work or materials
  • Taxes may apply

6. Technician Responsibility

Define technician responsibilities. Example:

  • Technicians must follow safety standards
  • Only qualified technicians will be assigned
  • Technicians will not perform illegal or unsafe electrical work

7. User Responsibilities

Users must:

  • Provide safe access to the service location
  • Inform technicians of existing electrical issues
  • Not misuse the app or services

8. Safety Disclaimer

Electrical work can be risky. The company will take precautions but is not liable for hidden wiring issues or previous faulty installations.

9. Warranty / Service Guarantee

If applicable, explain warranty. Example:

  • 7–30 days service warranty on repairs
  • Warranty does not cover customer misuse or external damage

10. Cancellation & Refund Policy

  • Cancellation before technician arrival → full refund
  • Cancellation after arrival → service charge may apply
  • Refund timeline (e.g., 5–7 business days)

11. Limitation of Liability

Protect your company legally. Example:

  • The company is not responsible for indirect damages
  • Maximum liability limited to service fee paid

12. Privacy Policy Reference

Mention that user data is handled under your Privacy Policy. Example: Contact details, Location data, Payment information.

13. Intellectual Property

Explain that App design, Logo, and Content belong to your company and cannot be copied or reused.

14. Account Suspension

Explain when accounts may be blocked. Example:

  • Fraudulent activity
  • Abuse toward technicians
  • Non-payment

15. Governing Law

Mention the legal jurisdiction. Example: "This agreement shall be governed by the laws of India."

16. Contact Information

Provide support contact. Example: Email, Phone number, Company address.

✅ Pro Tip: For India-based service apps, also consider compliance with Ministry of Electronics and Information Technology guidelines and the Information Technology Act 2000.

Last updated: 2026  |  ELTO – A-to-Z Technical Services