Scope of Work

• Diagnose faulty switches and sockets.
• Repair or replace defective units. Ensure proper wiring connections. Perform functionality and safety checks. Ensure compliance with electrical safety standards.

What's Included

• Technician service charges.
• Inspection, testing, and commissioning.
• Minor consumables required for service.

What's Not Included

• Cost of switches, sockets, and branded accessories.
• Major rewiring beyond the switch/socket point.
• Civil work, wall cutting, patchwork, or painting.
• Additional electrical modifications.

Service Cost

• ₹320 – ₹500 per switch/socket (excluding spare parts).
• Minimum visiting/inspection charge: ₹199.

Terms & Conditions

• Customer must provide access to the faulty switch/socket location.
• Spare parts and accessories will be charged separately.
• Payment must be made upon completion of the service.
• Any rewiring beyond the switch/socket point will be treated as a separate service and charged accordingly.
• Service charges may vary depending on site conditions and work complexity.
• A minimum visiting/inspection charge of ₹199 is applicable if the customer chooses not to proceed with the service after inspection.
• Service scheduling is subject to technician availability and serviceable locations.
• The customer must provide a safe working environment and required utility access.
• ELTO is not responsible for pre-existing wiring faults, concealed wiring defects, or issues arising from poor-quality electrical installations.
• Any additional work identified during inspection will be quoted separately and carried out only after customer approval.
• The final inspection report, service recommendation, and decision made by the ELTO Team shall be considered final.

Service Process

Step 1: Request Service

• Share issue details.
• Book the service request.

Step 2: Inspection & Quotation

• Technician inspects the issue and provides a cost estimate.

Step 3: Approval & Service

• Customer approval is obtained.
• Repair or replacement work is carried out.

Step 4: Testing & Handover

• Functional testing is completed.
• Safe usage guidance is provided to the customer.

Step 5: Billing & Payment

• Final service charges are confirmed after completion of work.
• Invoice is generated and shared with the customer.
• Customer makes payment through the available payment methods.
• Service request is closed upon successful payment.