1
Request service β Share outage details
3
Inspection & diagnosis β Technician identifies fault
5
Quote & approval β Cost shared for repair
7
Troubleshooting & repair β Fault resolved on-site
9
Warranty β 30-day coverage
13
Customer must ensure safe access to the electrical distribution board and wiring points.
15
Warranty covers troubleshooting workmanship only, not replacement of major components.
17
Utility supply issues (e.g., BESCOM grid faults) are outside service scope.
19
Payment must be made after fault resolution.
21
Additional costs for replacement of DBs, cables, or meters will be quoted separately.