Service Policies

Our commitments to quality, safety, and customer protection.

Customer Damage Claim Policy

ELTO aims to provide reliable and professional services. In the unlikely event of property damage during service, the following process will apply.

1. Immediate Reporting Within 24 Hours

Customers must report any damage within 24 hours of service completion.

2. Evidence Requirement

Customers may be required to provide:

  • Photos or videos of the damage
  • Service invoice or booking details
  • Description of the incident

3. Investigation Process

ELTO will review the complaint and may:

  • Contact the technician involved
  • Inspect the service site if necessary
  • Review service records or job reports

4. Resolution

Based on investigation results, ELTO may:

  • Arrange repair or replacement
  • Provide compensation if the technician is found responsible
  • Reject claims where damage is unrelated to the service performed

5. Claim Limitations Not Covered

ELTO is not responsible for:

  • Pre-existing damage
  • Customer misuse of installed equipment
  • Issues unrelated to the service provided

6. Final Decision

The final resolution decision will be made by ELTO management after reviewing all available information.

ELTO Service Warranty Policy

ELTO aims to provide reliable and professional services.

1. Service Warranty Covered

7
Days — Electrical Repair
30
Days — Installation Work (Workmanship)
—
Maintenance: Limited to specific work performed

2. Material Warranty

Materials supplied during service are covered under the manufacturer's warranty only.

3. Warranty Exclusions Not Covered

Warranty does not cover:

  • Customer misuse or external damage
  • Pre-existing faults not related to the service
  • Third-party modifications after service completion

4. Warranty Claims

Customers must report service issues within the warranty period through the ELTO support channel.

5. Inspection Requirement

ELTO may inspect the work before approving warranty claims.

Technician Safety Guidelines

All ELTO service partners must follow safety procedures when performing technical work.

1. Electrical Work Safety

  • Switch OFF power supply before starting electrical work
  • Use insulated tools and proper PPE (gloves, shoes, helmet if required)
  • Never work on live circuits unless trained and authorized
  • Follow proper earthing and wiring standards

2. Mechanical / Machinery Work

  • Ensure equipment is isolated and locked before maintenance
  • Use proper lifting tools for heavy components
  • Do not bypass safety guards on machines

3. Work at Height

  • Use proper ladders or scaffolding
  • Avoid working at height without safety support

4. Fire & Safety Systems

  • Only trained technicians may handle fire alarm or safety equipment
  • Follow installation standards and testing procedures

5. Customer Property Protection

  • Inspect the work area before starting work
  • Inform the customer of existing damages if observed

6. Personal Conduct

Technicians must:

  • Wear company ID card
  • Maintain professional behaviour
  • Avoid unsafe practices
⚠️ Violation of safety rules may lead to suspension from the ELTO platform.
ELTO Service Partner Agreement

This Service Partner Agreement is entered into between ELTO – A-to-Z Technical Services ("Company") and the registered service technician ("Service Partner").

1. Nature of Relationship

The Service Partner agrees to work as an independent contractor. This agreement does not create an employer-employee relationship.

2. Scope of Work

The Service Partner may provide technical services including but not limited to:

  • Electrical work
  • Plumbing
  • AC servicing
  • Fabrication
  • Installation, repair, and maintenance services as assigned through ELTO

3. Verification Requirements

The Service Partner must submit the following documents:

  • Aadhaar / Government ID
  • Address proof
  • Electrical Licence approved by the KSEI
  • Bank account details
  • Relevant work experience or skill details

4. Payment Terms

Payment will be made based on the agreed service commission model.

ELTO may deduct a platform / service commission before releasing payment to the Service Partner.

5. Professional Conduct

The Service Partner agrees to:

  • Maintain professional behaviour with customers
  • Follow safety standards during work
  • Not demand unauthorized payments from customers
  • Respect customer property and privacy

6. Safety Compliance

The Service Partner must follow all safety procedures while performing electrical, mechanical, or construction work.

7. Damage or Loss

If damage occurs due to negligence, ELTO may investigate and recover losses from the Service Partner if required.

8. Misconduct Policy Strict

Fraud, theft, harassment, or violation of company policies may result in immediate suspension or termination from the ELTO platform.

9. Termination

Either party may terminate this agreement at any time by providing written notice to the other party.

However, the Company reserves the full right and authority to terminate this agreement immediately, without prior notice or intimation, if required due to operational, legal, safety, or business reasons.

Signatures

Last updated: 2026  |  ELTO – A-to-Z Technical Services